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Oren Jay Sofer, Practicing Mindful Communication

Dec 12, 2018 1h 11m 32 insights
In every conversation we have, from mundane to serious, our personal motivations drive what we say. But most of the time we are not aware of what our personal motivations are and we can end up mindlessly saying something that causes conflict with someone else. Oren Sofer has spent years studying this and has written a how-to guide to help people apply mindfulness techniques to have more meaningful conversations. He describes the importance of learning to communicate better as a "life hack" that will have a positive effect on every area of your life.
Actionable Insights

1. Communication is a Skill

Recognize that communication is a learnable skill, just like happiness or patience, and improving it can positively impact every area of your life, including relationships and work.

2. Integrate Mindfulness into Communication

Bridge your meditation practice with your daily interactions to ensure the benefits of mindfulness don’t disappear when you engage in conversation, enhancing clarity and awareness.

3. Lead with Presence

Cultivate presence in conversations by being aware of your internal state and sensing what’s happening for the other person, preventing you from being ‘yanked around by your thoughts and emotions’.

4. Examine and Shift Intentions

Become aware of your default intentions in communication (e.g., trying to win or be right) and consciously train yourself to approach conversations from a place of curiosity and care.

5. Prioritize Understanding in Dialogue

Adopt the intention to understand others as the most powerful and transformative approach in communication, as it builds trust and encourages mutual listening.

6. Train Attention on NVC Framework

Direct your attention to four components during conversations: objective observations of what happened, genuine feelings, underlying needs, and clear, actionable requests for moving forward.

7. Cultivate Awareness of Motivations

Become more aware of your underlying needs and what truly matters to you, as this awareness puts you ‘at choice’ and allows for more conscious behavior rather than just reacting.

8. Reframe Conflict as Opportunity

View conflict and differences not as something to avoid, but as an opportunity to learn, deepen relationships, and develop the valuable skill of making peace.

9. Practice Letting Go of Control

Recognize the limits of your influence and practice letting go of the need to control outcomes, understanding that trying to control everything often leads to suffering.

10. Align Behavior with Truth

Align your actions and communication with fundamental truths, such as the fact that ‘it feels better not to be a jerk,’ to reduce suffering and enhance well-being.

11. Disregard Judgments, Seek Needs

When someone expresses judgment or criticism, disregard the judgmental language and instead listen for their underlying feelings and unmet needs.

12. Reframe Judgment as Unmet Needs

Understand that all judgment is a ‘counterproductive and tragic expression of our unmet needs,’ allowing you to respond with empathy rather than defensiveness.

13. Practice in Low-Stakes Conversations

Train your communication skills in relaxed, everyday conversations (e.g., chit-chat) to build presence, awareness of intentions, and identification of needs before high-stakes situations.

14. Use Phone/In-Person for Sensitive Talks

If an interaction is emotionally charged, choose to communicate via phone or in-person rather than email or social media, as online mediums are generally tone-deaf and prone to misunderstanding.

15. Pause Before Sending Online

Cultivate the habit of pausing before hitting ‘send’ on emotionally charged online messages, ideally saving the draft and reviewing it the next day to ensure clarity and avoid unintended consequences.

16. Facilitate Dissent in Power Roles

If you are in a position of power, intentionally use communication tools to create an environment where others feel safe and encouraged to dissent and offer their input.

17. Seek Input for Better Outcomes

Actively ask for and consider other people’s input in discussions, as this not only leads to better end products but also makes the process more enjoyable and less rigid.

18. Defuse with Empathy

Defuse highly charged situations by reflecting back the other person’s feelings and underlying needs, which helps them feel heard and understood, transforming conflict.

19. Reframe Habits by Identifying Needs

When engaging in a habit, pause and ask yourself what underlying need you are trying to meet (e.g., relaxation, pleasure), then explore healthier ways to satisfy that need.

20. Engage in Casual Conversation

Participate in everyday ‘chit-chat’ to meet fundamental human needs for healthy social connection, belonging, enjoyment, and ease, which helps soothe your nervous system.

21. Embrace Organic Conversation

Recognize that conversation is an organic, non-linear process that requires time, listening, pausing, and breathing, allowing you to be at ease with its inherent ‘messiness’.

22. Model Values in Online Communication

Consciously choose your words and intentions when communicating online to model values like respect, empathy, and kindness, by taking time to pause and slow down.

23. Use Grounding Objects/Breath

Employ simple grounding techniques, such as taking a breath or holding a physical object, to help you stay present and aware during difficult or intense conversations.

24. Conduct Communication Cost-Benefit

Perform a cost-benefit analysis of your communication approach, considering the long-term impact on relationships, trust, and goodwill, rather than just immediate outcomes.

25. Foster Spontaneous Giving

Create conditions in your interactions that allow for spontaneous, genuine giving and contribution, as this is intrinsically rewarding and feels good for everyone involved.

26. Choose Less Harmful Options

Given two choices that equally meet your needs, naturally select the option that causes less harm to others, as humans are inherently inclined towards empathy.

27. Aim for Accurate Disagreement

Engage in dialogue with the goal of ‘accurate disagreement,’ aiming to truly understand others’ perspectives rather than trying to change their minds.

28. Be Aware of Online Tone-Deafness

Understand that online communication mediums inherently lack tone and nonverbal cues, making them ’tone deaf’ and highly susceptible to misinterpretation.

29. Informally Teach Basic Meditation

If you have practiced meditation for a couple of years and are open about your experience level, it is acceptable to informally guide others in basic meditation instructions.

30. Avoid Guru Presentation

When teaching meditation, avoid presenting yourself as an all-knowing guru, as this can lead to ego-driven problems and is not aligned with genuine practice.

31. Seek Formal Teaching Certification

If you wish to teach meditation in a more formal capacity, pursue certification from established institutions like the Center for Mindfulness, Sounds True, IMS, or Spirit Rock.

32. Practice Wise Speech and Self-Protection

Be honest with people, but practice ‘wise speech’ by speaking the truth at the right time and context, especially if you need to protect yourself from past trauma.