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How to Handle Difficult People | Dawn Mauricio

Nov 8, 2021 56m 59s 44 insights
<p>It's been a problem ever since the dawn of humankind: how do we deal with jerks? What do you say to them? And how do you not make everything worse? And what if the jerk is you? </p> <p><br /></p> <p>We're going to get into this and other issues in this episode with a meditation teacher named Dawn Mauricio. This is the fourth episode in our five-part Work Life Series, and it is time to bring in some dharma. It turns out the Buddha had a not-insignificant amount of wisdom to offer that is directly applicable to both our inner and outer work lives.</p> <p><br /></p> <p>Dawn Mauricio is an excellent teacher who is making her Ten Percent Happier podcast debut with this episode. Dawn has been meditating since 2005 and is a graduate of Spirit Rock's four-year teacher training program. She is also the author of the book <a href="https://dawnmauricio.com/book" rel="noopener noreferrer" target="_blank"><em>Mindfulness Meditation for Beginners: 50 Meditations to Practice Awareness, Acceptance, and Peace</em></a>. In this episode, Dawn talks about how to deal with jerks, imposter syndrome, and what the dharma can teach us about the technology that dominates so much of our lives both in and outside of work.</p> <p><br /></p> <p><br /></p> <p>Dawn is one of two phenomenal mediation teachers in the Work Life Challenge in the Ten Percent Happier app. In this free challenge, you'll get seven days of video interviews, led by Dan, tackling tough work topics. Then, you'll get a short meditation from either Dawn or Matthew Hepburn, another TPH teacher, so that you can practice what you've learned.</p> <p><br /></p> <p>Download the <a href="https://10percenthappier.app.link/install" rel="noopener noreferrer" target="_blank">Ten Percent Happier app</a> now to join the free Challenge today.</p> <p><br /></p> <p><strong>Full Shownotes:</strong> <a href="https://www.tenpercent.com/podcast-episode/dawn-mauricio-395" rel="noopener noreferrer" target="_blank">https://www.tenpercent.com/podcast-episode/dawn-mauricio-395</a></p> <p><br /></p>
Actionable Insights

1. Integrate Practice into Daily Life

Bring meditation practices into your daily life and current circumstances (work, family) to deepen your understanding, rather than needing to drastically change your life or quit your job.

2. Manage Emotions, Don’t Suppress

View emotions as passengers in the backseat of your car; acknowledge their presence without letting them drive, and avoid suppressing them by putting them in the trunk.

3. Listen to Your Body’s Signals

Tune into your body’s signals, as it constantly communicates to protect itself, helping you surf emotions rather than drowning in them.

4. Pause to Choose Constructive Response

Use meditation to create a pause between stimulus and response, allowing for a conscious choice that is least harmful or most constructive.

5. Report Your Feelings, Not Blame

Take responsibility for your feelings and ‘report’ them (e.g., ‘I’m feeling tense’) without blaming others, which makes communication less of an attack and more likely to be heard.

6. Honor Feelings, Respond Mindfully

Honor your feelings, including anger, without bypassing or glossing over them, but respond in a way that minimizes harm and extracts wisdom from the emotion.

7. Recognize and Pause When Angry

When you feel your ‘blood boiling’ or ‘seeing red,’ use mindfulness to recognize this state and consciously pause or step back from the situation.

8. Commit to Revisit Paused Discussions

When calling for a pause in a heated discussion, explicitly state your commitment to revisit the topic later, ensuring the other person knows you’re not avoiding it.

9. Provide Timeframe for Revisit

When pausing a discussion, provide a timeframe for when you will return to it to avoid uncertainty and ensure the issue is addressed.

10. Practice Post-Mortem Mindfulness

After an emotional reaction, reflect on how you acted, imagine doing it differently, and use this ‘post-mortem mindfulness’ to inform future responses.

11. Use RAIN for Emotional Fluency

Apply the RAIN acronym (Recognize, Allow, Investigate, Nurture/Nature) to become emotionally fluent and navigate overwhelming emotions.

12. Simplify Emotion Recognition

If recognizing specific emotions is difficult, simplify by asking if your body feels ‘contracted or expanded’ or ’tense or spacious’ to start identifying emotional states.

13. Familiarize with Emotion Wheel

Explore an ’emotion wheel’ or similar list to familiarize yourself with the nuanced expressions of various emotions, aiding in self-recognition over time.

14. Express Lessons, Not Raw Emotion

Communicate from a place of emotional understanding, expressing the lessons learned from an emotion after it has passed, rather than reacting directly from the emotion itself.

15. Address Body Signals to Prevent Armor

Address the body’s signals through mindfulness and communication to prevent emotional issues from accumulating as physical tension or ‘body armor’.

16. Drop into Body to Distance Thoughts

When experiencing imposter syndrome, drop into your body to feel physical sensations (e.g., chest tightness) to create distance from the thoughts and avoid buying into them.

17. Borrow Others’ Confidence

When imposter syndrome strikes, borrow the wisdom or confidence of those who believe in you, trusting their perception until you can see it yourself.

18. Deepen Breath to Ground Yourself

When stuck in your head with imposter syndrome, consciously deepen your breath to drop into your body and become more present.

19. Lean into Discomfort for Growth

Cultivate tolerance for discomfort through meditation practice, which allows you to lean into uncomfortable situations (like feedback) and see them as opportunities for growth.

20. Use Discomfort for Future Action

Be present with discomfort in challenging situations to extract lessons that can inform future actions, such as preparing differently or integrating feedback.

21. Tolerate and Accept Difficult People

When dealing with challenging people, aim to tolerate and accept them, wishing them well from afar, rather than forcing an open heart.

22. Set Low Bar for Interaction

When dealing with challenging people, set a low bar for yourself, aiming simply to ’not hate them’ in the moment, which allows for self-kindness and temporary neutrality.

23. Avoid Dehumanizing Others

To prevent causing harm, avoid spending too much time in the realm of hate, as it can lead to dehumanizing people.

24. Humanize Challenging Individuals

Use loving-kindness practice to humanize challenging people by imagining them as a young child or considering their own life difficulties.

25. Practice Loving-Kindness Systematically

Cultivate goodwill by reciting phrases like ‘May I be happy and healthy,’ starting with easy people (benefactor, loved one), then neutral people, and finally challenging individuals.

26. Start Loving-Kindness with Easy Targets

Begin loving-kindness practice with easy targets like pets or children to get the ‘juices flowing’ before including yourself or more challenging people.

27. Receive Kindness from Loved Ones

If self-kindness is difficult, imagine a loved one or pet sending you loving-kindness to help soften and prime your heart.

28. Practice Sympathetic Joy (Mudita)

Cultivate ‘sympathetic joy’ (mudita) for others’ good fortune, as this expands the amount of joy you can experience, rather than limiting it through jealousy or envy.

29. Embrace Emotional Complexity

When experiencing mixed emotions (e.g., joy for others’ success alongside personal sadness or envy), embrace the complexity and avoid denying or suppressing your feelings.

30. Systematically Practice Mudita

Practice mudita (sympathetic joy) by bringing someone’s good fortune to mind and wishing them more, starting with loved ones, then neutral, and eventually challenging people.

31. Use Body Sensation for Mudita

To practice mudita for difficult people, recall a time you felt joyful, imagine them feeling that joy, and then wish them continued happiness, simplifying the practice.

32. Balance Mudita with Self-Awareness

Set a low bar for mudita, wishing others well from afar, while simultaneously acknowledging and honoring any personal feelings of envy, sadness, or grief.

33. Avoid Premature Sympathetic Joy

Avoid ‘premature sympathetic joy’ by fully honoring the entire spectrum of complicated feelings you experience in a given moment, rather than forcing joy.

34. Set Digital Boundaries

Set up email auto-replies to communicate availability (e.g., Monday-Friday) and delete non-essential apps from your phone to create clear work-life boundaries.

35. Question Perceived Urgency

When feeling pressure to respond immediately, pause to reflect and question if the perceived urgency is truly warranted or self-created.

36. Reinforce Boundaries with Pleasantness

Tune into moments of peacefulness and spaciousness experienced when stepping away from devices, using these pleasant feelings to reinforce your choice to set boundaries.

37. Maintain Boundaries Mindfully

Continuously apply mindfulness to maintain boundaries, recognizing that they are a ‘slippery slope’ and require ongoing attention, not just a one-time setup.

38. Mindfully Check-in During Scrolling

While engaging with technology (e.g., scrolling), pause to tune into your body, checking your breath and internal landscape, then consciously decide if you want to continue or stop.

39. Disable Autoplay and Algorithm Suggestions

Remove default settings like autoplay for next episodes and algorithm-based suggestions on streaming platforms to make consumption a conscious choice rather than passive engagement.

40. Consciously Choose Next Tech Engagement

After a single episode or unit of content, check in with yourself to consciously decide if you want to continue, allowing for intentional self-soothing or disengagement.

41. Utilize Humane Technology Tools

Explore and use apps or browser extensions (like ‘distract free YouTube’) and resources like the Center for Humane Technology to foster a more wholesome relationship with technology.

42. Apply Practice, Don’t Escape

Use meditation to connect with and address uncomfortable situations in your daily life, rather than treating it as a means to escape from them.

43. Join Work-Life Challenge

Download the 10% Happier app to join the free 7-day Work-Life Challenge, which offers videos and guided meditations to practice what you’ve learned.

44. Download New Meditation App

Download the 10% with Dan Harris app to access a library of guided meditations, weekly live Zoom community sessions, and ad-free podcast episodes.