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Dolly Chugh, How Good People Fight Bias

Mar 27, 2019 27m 15 insights
We all have biases, and only by acknowledging them can we make a conscious decision to not act on them. That's one of the teachings of our guest this week, award-winning psychologist Dolly Chugh, who studies the psychology of human bias. She's also the author of the book, "The Person You Mean To Be: How Good People Fight Bias." Chugh also discusses the role meditation can play in helping to combat acting on our biases. The Plug Zone Website: http://www.dollychugh.com/ Book: http://www.dollychugh.com/book
Actionable Insights

1. Train Your Mind as a Skill

Recognize that mental states like peace, focus, and even managing biases are trainable skills, not fixed traits, enabling you to actively work on developing them.

2. Adopt ‘Good-ish’ Mindset

Reframe your self-perception as a ‘good-ish’ person, a work in progress, to cultivate a mindset willing to learn, grow, and improve rather than a binary ‘good or bad’ identity.

3. Notice Biases, Don’t Eradicate

Prioritize noticing your biases when they arise, rather than attempting to make them disappear, as this awareness is the key to effectively dealing with them.

4. Make Your Learning Visible

Instead of defending mistakes, openly acknowledge when you’ve made one or are struggling, and express your intent to understand and learn from it, making your growth process transparent.

5. Leaders Share Bias Learning

Senior executives must openly discuss their personal learning journey and acknowledge their own unconscious biases, as their visible engagement is crucial for any diversity or bias training to impact others.

6. Frame Bias Sharing as Learning

When discussing your own biases, frame your statements as ‘here’s what I’m learning about myself’ to make your learning visible, and ensure your audience is educated on how the human mind works to avoid creating panic.

7. Validate Noticing Your Biases

When you see, name, and admit an implicit bias, acknowledge and validate yourself for that awareness, as it reduces the likelihood of acting on the bias.

8. Pay Attention to Errors

When you notice an error or a bias, actively engage a growth mindset by paying close attention to it as a valuable opportunity for learning and improvement.

9. Validate Before Criticizing

To effectively engage people’s ideas and minds, validate their identity and offer some positive affirmation (‘sugar’) before presenting criticism or asking for change.

10. Avoid Shame in Bias Work

Do not use shame or make people feel terrible for their biases, especially implicit ones, as it is a counterproductive strategy for encouraging ethical behavior change.

11. Balance Heat and Light

When engaging in social change, recognize that successful movements often utilize both ‘heat’ (confrontation, challenging norms) and ’light’ (education, meeting people where they are) rather than relying exclusively on one approach.

12. Receive Criticism with ‘Good-ish’ Mindset

Even when targeted by excessive political correctness or criticism, adopt a ‘good-ish’ mindset to identify useful insights within the message, rather than shutting down.

13. Overcome Bias for Success

Address your biases to improve your ability to work effectively with diverse teams and hire different kinds of people, which is crucial for professional success.

14. Reduce Bias for Better Society

Work to lessen your own biases, which are often injected by culture, to avoid acting them out blindly and contribute to a more equitable society.

15. Acknowledge Personal Biases

Recognize that implicit biases manifest in your own daily life, such as mixing up students or making gender assumptions, as this self-awareness is crucial for addressing them.